Privacy Policy

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Privacy Policy for FurniFlair

Introduction

FurniFlair is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, share, and protect your personal information. By using our website, you consent to the practices described in this policy.

We collect personal information to process your orders and improve our services. The types of information we collect include:

• Personal Information: Name, contact details (e.g., email, phone number), billing and delivery address.
• Payment Information: Credit/debit card details and payment transaction details, processed securely by our third-party payment providers.
• Technical Information: IP address, browser type, device type, operating system, and browsing activity on our website.
• Purchase History: Records of your purchases, order history, and preferences.

We use the information we collect for the following purposes:

• Processing Orders: To process and fulfill your orders, including shipping, returns, and customer service.
• Customer Support: To respond to your inquiries, complaints, and support requests.
• Improving Our Services: To improve our website, products, and services based on your preferences and usage.
• Marketing: To send you updates, promotional offers, and information about new products if you have opted in to receive such communications. You can unsubscribe at any time.
• Legal Compliance: To comply with legal obligations, respond to legal requests, and safeguard our rights.

We process your personal information under the following lawful bases:

• Contractual Necessity: To process your orders and fulfill our contract with you.
• Legitimate Interest: For our business operations, such as improving our services, marketing, and fraud prevention.
• Consent: For sending marketing communications, if you have provided explicit consent.
• Legal Obligation: To comply with applicable laws and regulations.

We may share your information with trusted third parties, including:

• Service Providers: Third-party providers that assist in processing payments, delivering orders, and providing customer support.
• Marketing Partners: With your consent, we may share limited data with marketing partners to help us advertise our services.
• Legal and Regulatory Authorities: When required by law or to protect our legal rights.

We require that all third parties handling your personal information provide sufficient protection and only process your data for specified purposes.

We take reasonable steps to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We use secure server software (SSL) for financial transactions and limit access to personal data to employees, agents, and contractors who need it for business operations.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Typically, this means:

• Order Information: Retained for seven years for tax and regulatory purposes.
• Marketing Preferences: Retained until you unsubscribe or opt-out.

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request corrections to any inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data under certain conditions.
• Right to Restrict Processing: Request limitations on how we process your data.
• Right to Data Portability: Request to receive your data in a structured, commonly used format.
• Right to Object: Object to processing for direct marketing or based on legitimate interest.
• Right to Withdraw Consent: If we rely on consent for processing, you may withdraw it at any time.

To exercise these rights, please contact us at [Contact Email]. We may need to verify your identity before processing your request.

Our website uses cookies to enhance your browsing experience, analyze site traffic, and provide personalized content. You can manage or disable cookies through your browser settings. For more information, refer to our [Cookie Policy link].

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. The latest version will always be available on our website, and we recommend reviewing it regularly.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: Support@FurniFlair.co.uk

Last Updated: 10/11/2024